To Log a Support Request You should use the following methods:

1. Email to helpdesk at itng.com.au
2. Using the Fully Managed Agent to create a ticket

Logging tickets by email or agent will help Our team gather the right information about Your business and speed up Our support response.

If you have an urgent issue, your internet or email is down, or You need to escalate a ticket please contact Us:

3. By phone to Helpdesk 0292120811

If you need to escalate an issue, please Damian directly via the details provided to you in your engagement agreement. We strive to provide You with the best possible support at all levels, We leave an open communication channel for You in the event You ever need to Escalate an issue.

Please note that these Escalation Points are not to be used for logging Service Requests. All Service Requests must be logged through the normal methods as outlined in our General Terms and Conditions.

Logging by email or by Helpdesk is the best way to ensure your ticket is logged correctly and tracked through to completion. Our SLAs will only begin once the ticket is in the helpdesk system.